What happens when you contact support
You get a reference and a private link. We answer by email. You do not need an account.
Fill in the support form and you get a reference like CC-4F2K9 and a private link to the conversation. Both arrive by email as well, so keep that message.
You do not need a community account to raise something. The person best placed to tell us the app is broken is often the person who cannot get into it, and making them register first would be a way of not hearing about it.
Replying to our email works. So does the link. They are the same conversation.
If you have a ticket open already, add to it rather than starting a new one — a single thread with the whole story in it gets answered faster than three fragments.
What helps us most: what you did, what you expected, and what happened instead. If it is about the app aboard, the ship and roughly when it happened.
Did that answer it?
If not, tell us what is still wrong — that is how this page gets better.