Help

Answers about messaging without a signal, linking family to someone aboard, and looking after your account. If the answer is not here, ask us and we will write it.

Passengers

Using CruiseChattr on your own sailing

What if hardly anyone else on my sailing has it?

Your own group still works. The rest of the ship is a bonus that grows with every install.

Getting your group set up before you sail

Install and pair while you still have a normal internet connection. Doing it at the terminal is how it goes wrong.

Family at home

Staying in touch with someone aboard

How messages reach someone at sea

You write from shore over the internet; the last leg to their phone happens over the mesh aboard the ship.

Crew

Contracts, months at sea, and the people waiting

Crew, and the people waiting at home

Crew and their families at home use CruiseChattr free. It is the one group the product exists for most.

Everyone

Accounts, privacy and the basics

What CruiseChattr actually is

Messaging that works on a ship when nothing else does, by passing messages phone to phone.

Does it really work with no WiFi at all?

Yes. Bluetooth Low Energy is built into every modern phone and needs no network behind it.

How fast do messages arrive?

Seconds within Bluetooth range. Beyond that it depends on how many people are aboard running the app, and how much they move.

Who can read my messages?

Messages sent from the app are sealed between phones. A message typed into the web portal is not — and we say so rather than pretend otherwise.

Will it drain my battery?

Bluetooth Low Energy is designed for exactly this. We have not measured a percentage across a real sailing, so we do not quote one.

Is my community login the same as my app account?

Not yet. They are separate accounts today, and joining them up is planned work rather than a thing you can do now.

You forgot your community password

Use the reset link on the sign-in page. It arrives by email, lasts an hour, and works once.

Confirming your email address

A confirmed address is what lets you recover the account later. The link lasts three days.

What happens when you contact support

You get a reference and a private link. We answer by email. You do not need an account.

Still stuck?

Tell us what happened and we will answer by email. You do not need an account.

Contact support