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Tell us what happened and we will answer by email. Most things get a reply within a day. You do not need an account.

These might answer it faster

Confirming your email addressA confirmed address is what lets you recover the account later. The link lasts three days.

If none of those is it, carry on below — we would rather hear from you.

Prefer email? Write to support@cruisechattr.com and it reaches the same place.

Looking for an answer rather than a person? Search the help centre.