Contact support
Tell us what happened and we will answer by email. Most things get a reply within a day. You do not need an account.
These might answer it faster
- Getting your group set up before you sailInstall and pair while you still have a normal internet connection. Doing it at the terminal is how it goes wrong.
If none of those is it, carry on below — we would rather hear from you.
Prefer email? Write to support@cruisechattr.com and it reaches the same place.
Looking for an answer rather than a person? Search the help centre.